Frequently Asked Questions
Does this water fountain connect to a phone app?
No, the METAPET NOVA 350 is a standard version that operates automatically via direct plug-in and does not support phone app connection. Therefore, the machine is extremely durable, easy to operate, and more cost-effective.
How often do I need to replace the filter?
It is recommended to replace the filter periodically every 2 weeks to ensure the water quality is always clean and best for your pet's health.
Why do I need to soak the filter before use?
Soaking the filter in clean water for 5 minutes before use helps the filter fibers expand evenly and washes away carbon fine dust (activated carbon) accumulated during transport.
What should I do if the pump suddenly stops working or the water flow becomes weak?
First, please check if the water level is below the MIN line. If the water level is sufficient, remove the pump, pull out the internal impeller, and use a small brush to clean any accumulated dirt and debris.
Do I need to turn off the water fountain when I go to sleep?
Not necessary. The machine is designed to operate continuously 24/7 with an ultra-quiet and energy-saving motor, completely without causing annoying noise that affects your sleep.
Where to buy genuine automatic pet water filters?
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